Privacy Policy

Learn how Vexonik VPN collects, uses, and protects your personal information. Your privacy is our top priority.

Last updated:

At Vexonik, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our VPN services.

Last Updated: January 15, 2025

Our Core Privacy Principles

Vexonik operates under a strict zero-logs policy. We do not track, collect, or store:

  • Your browsing history
  • Traffic destinations or data content
  • DNS queries
  • Connection timestamps
  • IP addresses during active sessions

We are committed to maintaining your anonymity and privacy at all times.

Information We Collect

Account Information

When you create a Vexonik account, we collect:

  • Email address - Used for account authentication, service notifications, and customer support
  • Payment information - Processed securely through our payment partners (Stripe, PayPal, Alipay, WeChat Pay). We do not store full credit card numbers
  • Account credentials - Encrypted passwords and authentication tokens
  • Account preferences - Language settings, notification preferences, and selected subscription plan

Usage Data (Anonymous)

To improve our service quality, we collect minimal, anonymized data:

  • Bandwidth usage - Total amount of data transferred (not content or destinations)
  • Server selection - Which VPN servers you connect to (not what you access through them)
  • Connection diagnostics - Success/failure rates to optimize performance
  • App crashes - Anonymous error reports to fix technical issues

This data cannot be traced back to your online activities or identity.

Device Information

We may collect:

  • Device type - Operating system (Windows, Mac, iOS, Android, Linux)
  • App version - To ensure compatibility and push updates
  • Device ID - Anonymous identifier for multi-device management (up to 10 devices per account)

How We Use Your Information

Your data is used exclusively to:

  1. Provide VPN Services - Authenticate your account and establish secure connections
  2. Process Payments - Handle subscriptions, renewals, and refunds
  3. Customer Support - Respond to inquiries and resolve technical issues
  4. Service Improvement - Optimize server performance and user experience
  5. Security - Prevent fraud, abuse, and unauthorized access
  6. Legal Compliance - Meet regulatory requirements in jurisdictions where we operate

We will never:

  • Sell your personal information to third parties
  • Share your data with advertisers
  • Monitor or log your internet activity
  • Provide user data to government agencies unless legally compelled with a valid court order (and we'll fight it)

Data Retention

  • Account data - Retained while your account is active and up to 30 days after deletion
  • Payment records - Kept for 7 years for tax and accounting purposes (as required by law)
  • Support tickets - Deleted 90 days after ticket closure
  • Anonymous usage statistics - Aggregated and retained indefinitely for service improvement

Third-Party Services

We partner with trusted services that have their own privacy policies:

  • Stripe, PayPal, Alipay, WeChat Pay - Payment processing
  • Amazon Web Services (AWS) - Secure cloud infrastructure
  • Email service providers - Transactional emails (account verification, receipts)

These partners are bound by strict data protection agreements and can only use your data to provide services to Vexonik.

International Data Transfers

Vexonik operates globally with servers in 50+ countries. Your account data may be transferred to and stored in secure data centers in the United States, Europe, or Asia. We ensure all transfers comply with:

  • GDPR (General Data Protection Regulation) - European Union
  • CCPA (California Consumer Privacy Act) - United States
  • PIPL (Personal Information Protection Law) - China

Your Privacy Rights

Depending on your location, you have the right to:

  • Access - Request a copy of your personal data
  • Correction - Update inaccurate or incomplete information
  • Deletion - Request account and data deletion ("right to be forgotten")
  • Portability - Export your data in a machine-readable format
  • Opt-out - Unsubscribe from marketing emails (service emails are mandatory)
  • Object - Challenge how we process your data

To exercise these rights, email us at privacy@vexonik.com with your account email.

Security Measures

We protect your data with industry-leading security:

  • AES-256 encryption - Military-grade encryption for all VPN connections
  • TLS/SSL certificates - Secure communication between your device and our servers
  • No-logs architecture - Designed from the ground up to not collect activity data
  • Regular security audits - Third-party penetration testing and code reviews
  • Secure authentication - Bcrypt password hashing with salt
  • Two-factor authentication (2FA) - Optional additional account security

Children's Privacy

Vexonik is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately at privacy@vexonik.com so we can delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in:

  • Our services or features
  • Legal requirements
  • Industry best practices

Significant changes will be announced via:

  • Email notification to your registered address
  • In-app notification
  • Banner on our website

Continued use of Vexonik after changes constitutes acceptance of the updated policy.

Transparency Reports

Vexonik publishes annual transparency reports detailing:

  • Government data requests received (if any)
  • How we responded to those requests
  • Service outages and incidents

View our latest report at vexonik.com/transparency

Contact Us

For privacy-related questions, concerns, or requests:

Email: privacy@vexonik.com
Support Portal: vexonik.com/support
Mailing Address:
Vexonik Privacy Team
[Your Company Address]
[City, Country, Postal Code]

Data Protection Officer: dpo@vexonik.com

By using Vexonik, you acknowledge that you have read and understood this Privacy Policy.